Case Study - Intelligent Automation
Automation at the heart of Department of Transport & Planning (DTP) crisis response
Automation that saves millions of dollars and removes thousands of hours of manual data handling each year
The context
Due to Covid-19, the Department of Transport & Planning (DTP) faced unprecedented pressure on its systems, the need to roll out new customer-facing services, and a lack of available staff to execute manual processing.
The Department turned to its partner, Alyve, to address these challenges through automation, scale and improve its services, and reduce costs and the operational demands on its staff.
Our approach
To address these complex challenges, Alyve designed and deployed an intelligent, self-healing, cloud-based robotic process automation infrastructure.
Working closely with stakeholders within the department and across Victorian government, we provided Robotic Process Automation (RPA) upskilling to help the organisation clarify its challenges and how the technology could meet them.
The results
Through a rapid cycle of opportunity-to-business-case submission, Alyve deployed fifteen automated processes within the first year.
This allowed the DTP to scale its services and successfully manage the increased workload it experienced because of Covid-19 lockdowns.
Overall, the program reduced the department's third-party data handling costs by approximately 75%, saving millions and eliminating over 17,000 hours of internal data handling per annum.