Alyve Government
Technology Optimisation. Strategic Clarity. Digital Transformation.
We’re Alyve
Smart technology puts people first, so everything we do at Alyve connects human needs to powerful technology solutions. We call it Human Kind Technology.
—
We help government organisations clarify their technology investment options so they feel more confident making bold decisions that impact their people and the communities they serve.
How Alyve Supports Government Organisations
Strategic clarity.
We deliver high-impact business-focused consulting to:
Explore, define, and map the strategic and technology aspirations.
Understand and identify emerging and current technologies' benefits to organisational goals.
Align non-technical and technical stakeholders.
Develop a prioritised roadmap of initiatives with clear benefits.
Technology investment modelling and optimisation.
Clear and effective communications for all stakeholders.
Technology Optimisation & Digital Transformation.
Our team of highly skilled consultants work with you to deliver:
Service catalogue analysis and recommendations.
Design and deliver robust cost-optimisation programs.
Embedded change and project management.
Operating model review and enablement.
Guiding and enabling the procurement of crucial technology systems.
Process automation across key business functions.
Our Services
Technology is complex, but our approach isn’t
We connect smart technology to human needs to deliver effective business transformation.
-
• Technology strategy
• Technology procurement support
• Target operating model design
• Contact centre strategy and optimisation
-
• Emerging technology impact analysis
• Innovation sprint facilitation
• Innovation support and enablement
-
• IT Strategy
• Enterprise architecture
• IT operating design and optimisation
• IT infrastructure and application strategy
• IT project and program management and delivery
-
• Transformation governance
• Transformation delivery
• Change management
• Talent sourcing
-
• Enterprise and government automation
• RPA development, delivery, and managed services
• Business process analysis and automation
• Capability uplift to scale automation impact
• Generative AI adoption and change management
Where we have had an impact
Department of Transport Victoria
IT Strategy & Roadmap
Audio Visual / Meeting room strategy
Robot Process Automation Program
ITSM Migration Project
Service Catalogue
Service Operations playbook
Device Refresh strategy
CMS Options Analysis
Enterprise Application DR & BCP
Program Management
Agile office transformation
Department of Health Victoria
Digital Channel Analysis & Assessment
Whole of Department Digital Strategy
Call Centre Optimisation
Contact Centre Operating Model Uplift
Contact Centre Technology Strategy & Procurement.
Police Victoria
End User Compute technology uplift program
Distribution Point (infrastructure) Architecture & Roadmap
Level 3 Service Management Transition & Management
Journey to Cloud Business Case
Ambulance Victoria
Paramedic Experience Research & Analysis
Paramedic Experience Technology Strategy & Investment Model
Australian Sports Commission
Designed and Delivered Digital Transformation Strategies for 7 Major National Sporting Organisations
Department of Premier and Cabinet Victoria
Development of Data & Insight Resourcing Requirements
Data & Insights Capability Uplift
Reserve Bank of Australia
Technology Infrastructure Strategy
NSW Department of Communitities & Justice
Telstra Purple Partner Services Standardisation & Governance Model
City of Boorondara
Customer Research & Analysis
Customer Experience Strategy
Customer-first Business Case
City of Manningham
Digital Channels Assessment
Digital Communications Strategy
Digital Capability Uplift
City of Melton
Technology Service Catalog Analysis & Recommendations
IT Service Management Maturity Assessment
The City of Whitehorse
Digital Transformation Capability Uplift Presentation
Office of Public Prosecutions
Key Challenges Assessment, Diagnosis, & Recommendations
Current State Mapping
Technology Strategy + Future State Design
Vendor Selection + Procurement
System Migration Planning and Support
Project Team Design & Recruitment
Project Quality Assurance & Recommendations
Australian Council for the Arts
Australian Arts Sector COVID-19 Recovery, Digital Strategy Advisory
Government Case Studies
Department of Health Victoria
Contact Centre Optimisation
Challenge
Following the COVID-19 crisis, it became clear the Department of Health had to uplift its contact centre urgently. Alyve was engaged in conjunction with Telstra Purple and Telstra Health.
Approach
Alyve provided world-leading expertise to build confidence rapidly. This allowed us to rapidly assess the current state against best practices and define a target-state end-to-end contact centre operating model.
A comprehensive and actionable set of recommendations was developed, followed by an orchestrated and automated service delivery scaling model.
Outcome
Our consulting approach saw the department: rapidly shift from a small-volume to a high-volume model, establish best practices (capabilities, processes and technologies), adopt standardised technologies, and customer-driven workflows, improve overall customer experience capabilities, and develop an organisation-wide contact centre strategy.
Reserve Bank of Australia
Technology Infrastructure Strategy
Challenge
The Reserve Bank has a complex technology environment where any interruption can attract severe penalties and have profound negative impacts on the broader economy. The technology leaders wanted to understand how they should do things differently and engaged Alyve in partnership with Telstra to define its strategic approach for infrastructure and build a compelling case for change.
Approach
Alyve partnered closely with the bank's Operations and Infrastructure teams to gain a comprehensive understanding of the processes, capabilities, and evolving technology environment.
Additionally, despite cutting-edge technologies being in place, the ecosystem and configuration of these lacked consistency, which was a driver of complexity and unsustainable technology debt.
Outcome
The endorsement and commitment from top management, the bank's board, and stakeholders throughout the business were pivotal, providing the bank with a clear directive for a refreshed approach to technology, indicative costings for budget approval, and a defined view of the target state.
Department of Health Victoria
Whole of Department Digital Strategy
Challenge
The Victorian Government established the Department of Health and Human Services (DHHS) to improve the well-being of all Victorians via the merger of three different departments.
At the point of the merger of the three departmental agencies, multiple digital initiatives had been undertaken without a clear strategy.
Approach
The strategy Alyve developed included prioritising and focusing on outcomes that:
Identify opportunities for migration to digital services
Deliver a broad overview of the current state of their digital channels
Align to primary audience requirements and departmental reform priorities
Provide the strategic intent to guide existing and future investments in digital
Guide the department to orient in a landscape of digital transformation and set a plan for the journey.
Outcome
Alyve delivered a comprehensive department digital strategy recommendation including:
Comprehensive analysis of all DHHS digital channels
Digital Maturity assessment which assessed the department against six maturity categories, provided detailed divisional performance, and major departmental themes
A comprehensive Digital Strategy, presenting a compelling digital vision, achievable through twelve key objectives within three broad priority areas.
Department of Transport & Planning
Optimise IT Operating Model
Challenge
Following a merger with the Department of Transport was faced with fractured IT Services Management platforms and sub-optional service delivery. The client contacted Alyve via Telstra Purple to understand how its service operations and multiple ITSM systems were structured and provide a clear pathway for the business to migrate to a consolidated ServiceNow system.
Approach
Working closely with the IT and Service Managers, our approach was to gain a deep understanding of the ITSM systems, focused on users, workflows, processes, technologies, and the numerous external integrations.
Our analysis provided the basis for recommendations on which components should be migrated, modified, redesigned, or retired. Different requirements and recommendations provided a complete framework enabling our client to migrate to a consolidated solution rapidly.
Outcome
This program has provided the IT teams with a documented “single source of truth”, providing transparency and traceability. Ultimately, Alyve’s analysis and recommendations allowed our client to confidently plan, cost and execute the migration to a consolidated ServiceNow Instance.
Ambulance Victoria
A Paramedic-Centred Technology Investment Strategy
Challenge
Ambulance Victoria understood that success in designing technology is about putting people first. That’s why they partnered with Telstra Purple and Alyve in early 2020 to define their Connected Paramedic initiative.
Approach
We developed a future state blueprint of the end-to-end paramedic journey. We considered the management of critical handover points between paramedics, the use of data and modern technologies, and how to deliver optimised paramedic and patient outcomes.
Outcome
Together we delivered a comprehensive vision for the connected paramedic and a plan to realise that vision. The executive fully endorsed the deliverables, and the project was described as a benchmark for transformation projects.
Department of Transport Victoria
Crisis Response Process Automation
Challenge
Due to Covid-19, the Department of Transport & Planning (DTP) faced unprecedented pressure on its systems, the need to roll out new customer-facing services, and a lack of available staff to execute manual processing. DTP reached out to Telstra and Alyve to develop an automation program to scale and improve its services, reduce costs, reduce operational demands on staff, and improve customer experience and transaction times.
Approach
Alyve designed and deployed an intelligent, self-healing, cloud-based robotic process automation infrastructure to address these complex challenges.
Working closely with stakeholders within the department and across the Victorian government, we provided Robotic Process Automation (RPA) upskilling to help the organisation clarify its challenges and how the technology could meet them.
Outcome
Through a rapid cycle of opportunity-to-business-case submission, Alyve deployed fifteen automated processes within the first year.
This allowed the DTP to scale its services and successfully manage the increased workload it experienced because of Covid-19 lockdowns.
Overall, the program reduced the department's third-party data handling costs by approximately 75%, saving millions and eliminating over 17,000 hours of internal data handling per annum.
What our customers say
“The Alyve team are always friendly and willing to engage. Their work has delivered significant operational improvements for VicRoads, and we look forward to Alyve delivering further benefits to the organisation.
Alyve should be very proud of their achievements on this account, as without their guidance, the Automation Program would not have realised the successes that we have achieved to date.”
“Alyve delivered one of our most significant changes to student engagement, providing the foundation for improving the student experience for many years.”
“Alyve has been instrumental in our digital transformation journey, deftly navigating us from current-state assessment to future-state design and assisting us in our procurement activities with lean, high-value deliverables.
Their continued partnership and exceptional service have been pivotal in augmenting our capabilities and assuring our success.”
Thinking
We think and write about technology and what it means for businesses.
Here are a couple of recent articles: