Alyve Education
Student & Staff Experience, Technology Optimisation & Digital Transformation.
We’re Alyve
Smart technology puts people first, so everything we do at Alyve connects human needs to powerful technology solutions. We call it Human Kind Technology.
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We help education customers understand their students’ needs, clarify their technology investment options, and build the capability required to feel more confident making bold decisions.
How Alyve Supports Educators
Strategic clarity.
We deliver high-impact business-focused consulting to:
Explore, define, and map the strategic and technology aspirations.
Understand and identify emerging and current technologies' benefits to organisational goals.
Align non-technical and technical stakeholders.
Develop a prioritised roadmap of initiatives with clear benefits.
Technology investment modelling and optimisation.
Clear and effective communications for all stakeholders.
Technology Optimisation & Digital Transformation.
Our team of highly skilled consultants work with you to deliver:
Service catalogue analysis and recommendations.
Design and deliver robust cost-optimisation programs.
Embedded change and project management.
Operating model review and enablement.
Guiding and enabling the procurement of crucial technology systems.
Process automation across key business functions.
Our Services
Technology is complex, but our approach isn’t
We connect smart technology to human needs to deliver effective business transformation.
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• Technology strategy
• Technology procurement support
• Target operating model design
• Contact centre strategy and optimisation
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• Emerging technology impact analysis
• Innovation sprint facilitation
• Innovation support and enablement
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• IT Strategy
• Enterprise architecture
• IT operating design and optimisation
• IT infrastructure and application strategy
• IT project and program management and delivery
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• Transformation governance
• Transformation delivery
• Change management
• Talent sourcing
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Enterprise and government automation
• RPA development, delivery, and managed services
• Business process analysis and automation
• Capability uplift to scale automation impact
• Generative AI adoption and change management
Where we have had an impact
Australian Catholic University
Digital transformation strategy and leadership program.
Student acquisition strategy.
Student website strategy.
Student website strategy and design.
CRM current state assessment.
CRM data audit and strategy.
Martech architecture and capability framework.
Alumni digital engagement strategy.
Work Integrated Learning platform strategy, design and build (recipient of Vice Chancellors Excellence Award for Innovation)
Data governance strategy.
Student experience research and journey mapping.
Marketing automation strategy.
Cashless campus strategy and requirements.
University of Queensland
Digital and Student Experience Strategy for International Students.
Bendigo Kangan Institute
Student experience maturity assessment.
Student experience strategy.
Innovation strategy.
Teaching and Learning strategy and plan.
William Angliss Institute
Mapped out student acquisition journey and identified technological requirements.
Deakin University
Development of Telstra & Deakin partnership strategy.
Creation of Digital Transformation masterclass as part of the executive MBA.
Development of Innovation stacked credentials.
Canterbury University
Development of partnership strategy and investment business case for two Chinese-based Universities.
Macquarie University
Events platform design and solution architecture.
AusTrade
Overseas university student acquisition digital strategy, technology expert advisory role.
Chisholm Institute
Student experience design.
Student experience-focused technology strategy.
Marketing technology review and recommendations.
Student management system review.
Technology support for student acquisition transformation
CRM project management.
IT operation model review
Education Case Studies
Chisholm Institute
Contact Centre Optimisation and Workforce Planning
Challenge
For many years Chisholm’s peak enrolment period over January had been an extremely stressful and challenging time for the TAFE.
A partially decentralised enrolment administration process strained limited resources each year, resulting in long processing delays and lost enrolment and revenue opportunities.
Alyve were engaged by Chisholm to rapidly identify and fix enrolment process bottlenecks to best capture the benefits of the expected peak and give a far better student enrolment experience in the process
Approach
We undertook a resource review + modelling exercise to determine what FTE increase would be needed to accommodate expected demand.
We concluded that increasing resources alone would not be a cost-effective solution. We proposed and facilitated a more nuanced scheme that involved an element of short-term FTE increase but also significant process improvements:
An operations restructure that narrowly defined roles, process definition and exception handling.
Implemented KPI’s and coached management in the rollout and use.
Implemented rigorous algorithmic-based management processes at Chisholm’s call centre while simultaneously growing it 3X.
Outcome
The impact for The impact of this work has been remarkable for Chisholm. We facilitated a simultaneous doubling of core enrolment resources and a dramatic process redesign.
These changes contributed to an increase of 2,000 enrolments year-on-year compared to last year, shorter processing times and happier, less anxious new students.
Australian Catholic University
Strategy + Vision
Challenge
Alyve worked with a broad range of stakeholders to define a three-year strategic vision and initiative roadmap, laying a roadmap to transform ACU on a number of fundamental programs.
Cashless Campus of the Future - How could we positively impact the student experience by leading what is now a commonplace occurrence of cashless participation in student life? What systems would be needed to support this exploration?
“Build Your Future” Service Blueprints - Working toward the ‘always on’ approach to student acquisition, ACU required a set of service blueprints to help promote the concept to internal stakeholders and guide staff and suppliers to deliver the vision.
Student Acquisition Marketing Automation Playbook Design - Applying Service Design best practice, Alyve provided a detailed and integrated strategy and approach to the management of the school-leaver acquisition pipeline, identifying the key decision points, customer segments and influencers, and developing a lead nurturing playbook design for Semester 1.
Outcome
The outcome of this activity was a comprehensive insight into ACU’s current payment and commerce position and provided strategic direction as to where opportunity lay in the future.
The service blueprints highlighted how the functionality and content of Build Your Future and the Automation Playbook helped ACU stakeholders achieve their recruitment goals while simultaneously improving the student experience.
Australian College of Emergency Medicine
Digital Transformation Delivery
Challenge
ACEM had previously delivered a waterfall development proof of concept and, with early success, had decided to ambitiously upgrade a significant service they provide their members to a web-based solution.
ACEM ITC, having been given this challenge, was forced to build a much larger and more competent development capability try to apply a pure Agile methodology within a business comfortable with a waterfall alternative while maintaining a delivery timeframe that was at the time seen as impossible.
The business was balking at early requests to collaborate on outcomes, and the small, largely back-end-focused delivery team struggled to make progress, putting project streams at risk.
Approach
Alyve undertook a rapid assessment of current practices, project status and existing requirements.
It was clear that without significant remediation, ACEM would continue to unproductively burn through the project's budget without guaranteeing a quality outcome. We recommended three streams of work:
Design - We worked with ACEM ITC to adopt ‘clickable’ wireframe designs, superseding traditional written requirements
Development - We provided developers with the capacity to up-skill the existing team
Technical Leadership - We outlined a technology stack and framework configuration.
Outcome
Significant progress was achieved, and the web service is on track to achieve its goals.
ACEM members were provided with a web-based solution and significantly improved user experience.
Macquarie University
Events Technical & Solution Architecture
Challenge
Events are vital at Macquarie University, delivering value and supporting strategic outcomes by rewarding staff and student achievements, enhancing the student experience, and attracting new students and partners. The University had an existing technology solution but was unsure if it provided the proper functionality, user experience and internal support to achieve its strategic objectives.
Approach
Conducted 17 interviews with 22 participants
Identified key themes, pain points, future state goals and objectives
Reviewed and refined requirements based on current documentation and user interviews
Compiled list of suitable event management system providers
Provided a scoping document to providers for initial response
Scorecard against set metrics
Shortlisted providers based on their response to requirements
Facilitated interviews with shortlisted providers
Assessed answers and made final recommendations
Outcome
This comprehensive report was supported by an oversight of the entire event’s journey (as a customer roadmap) and a prioritisation framework for how to improve experience and engagement for both customers and stakeholders.
Australian Catholic University
Digital Delivery
Challenge
‘Semester One’ campaign site - Building on previously delivered strategy work, Alyve redesigned and rebuilt the Semester One campaign website to drive student acquisition and better support prospects in their decision-making journey. Aligning onsite experience with CRM-derived profiling.
Work Integrated Learning Strategy and Digital Platform - Using Agile practices, Alyve built alignment and consistency of approach by developing a content and collateral repository for WIL documentation, wireframes user stories, and resources. Putting in place systems to reduce manual workflows and putting in place systems to radically simplify the delivery of placements across ACU – increasing accessibility and improving the experience for all stakeholders.
The Work Integrated Learning platform (WIL@ACU) was the winner of the Vice Chancellors Excellence Award for Innovation.
Student Portal - ACU partnered with Alyve to provide stakeholder insight, research, strategy, UX and visual design, and front-end delivery. The outcome is a single platform that integrated ten existing systems through a single sign-on, personalised information delivery, and a clear information architecture that works seamlessly across desktop, tablet, and mobile.
Australian Catholic University
Systems Uplift - CRM Current State Review / Digital Future State Vision & Strategy
Challenge
Alyve supported the University in understanding the current CRM operating model and developing a roadmap for investment in the CRM ecosystem. Providing a foundation for personalised, relevant and timely communications and end-to-end management of the student experience.
Building on this success, we worked collaboratively with key Alumni and Donor Management stakeholders to develop a set of Business Requirements to support current and future needs across the entire Alumni/Donor lifecycle.
Approach
Alyve worked closely with ACU staff, students and other stakeholders through services that included:
Stakeholder workshops and interviews
Leading practice review
Documentation Review
High-level CRM architecture technology review
High-Level Data Audit CRM Capability (OpModel) Assessment
CRM Strategy Documentation + Presentation
Draft business requirements gathering
Prioritisation workshop with key stakeholders
Development of final Business Requirements documentation
Ongoing support and handover for implementation of Alumni CRM Redesign
Chisholm Institute
Student Journey Technology Uplift Program
Challenge
The Chisholm Institute were seeking to deliver an outstanding end-to-end student experience.
They were seeking to develop a prioritised list of opportunities across the student journey and the impact on processes IT systems
Approach
Alyve was engaged to review current front-end processes, systems and applications to identify what would be required to support an outstanding student experience.
Over 10 weeks Alyve, in partnership with Chisholm Institute, developed a visualised student journey blueprint, identified experience improvement opportunities, and developed a set of requirements through the lenses of student, business and technology.
We developed a prioritised list of opportunities across the student journey and the impact on processes and IT systems and provided a sequenced program.
Outcome
Alyve delivered the Student Journey Platforms Strategy, which formed the basis for Chisholm’s digital transformation program, focusing the whole business on:
Implementing changes to improve the end-to-end student experience
Putting in place the digital technologies that will help deliver these experiences while reducing cost
Designing processes and capabilities so that they are efficient and effective.
The project was highly successful, and the work was used as part of a submission to the Large Training Provider of the Year Awards for innovation
What our customers say
“We engaged Alyve on a very comprehensive project that formed the basis of our strategic direction. The team were efficient, methodical and very thorough. They worked on-site to engage directly with stakeholders, work as part of the team and answer all the questions that were posed. We were left with a set of recommendations that were logical, understandable and implementable.”
“Alyve delivered one of our most significant changes to student engagement, providing the foundation for improving the student experience for many years.”
“Alyve has been instrumental in our digital transformation journey, deftly navigating us from current-state assessment to future-state design and assisting us in our procurement activities with lean, high-value deliverables.
Their continued partnership and exceptional service have been pivotal in augmenting our capabilities and assuring our success.”
Thinking
We think and write about technology and what it means for businesses.
Here are a couple of recent articles: