Alyve Aged Care

Patient & Clinician Insights.

Strategic Clarity.

Technology Optimisation.

We help Health organisations clarify their technology investment options so they feel more confident making bold decisions that impact their patients, people, and the communities they serve.

We call it Human Kind Technology.

“Alyve's comprehensive approach, combining technical expertise with strategic foresight, has significantly enhanced our operational efficiency and technological capabilities.

The rigorous analysis and due diligence Alyve performed in the selection and implementation of systems, ensured that we were going with the best-in-class systems but also that we were aligned with our long-term objectives and values.”​

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Ingrid Harvey, BlueCross CEO

Proven Methodology to Support Healthcare & Aged Care organisations

Strategic clarity.

We deliver high-impact business-focused consulting to:

  • Explore, define, and map the strategic and technology aspirations.

  • Develop a deeper understanding of patient and clinician experiences.

  • Understand and identify emerging and current technologies' benefits to organisational goals.

  • Align non-technical and technical stakeholders.

  • Develop a prioritised roadmap of initiatives with clear benefits.

  • Technology investment modelling and optimisation.

  • Clear and effective communications for all stakeholders.

Technology Optimisation & Digital Transformation.

Our team of highly skilled consultants work with you to deliver:

  • Alignment of organisational objectives and technology investment.

  • Service catalogue analysis and recommendations.

  • Design and deliver robust cost-optimisation programs.

  • Embedded change and project management.

  • Operating model review and enablement.

  • Guiding and enabling the procurement of crucial technology systems.

  • Process automation across key business functions.

Our Services

Technology is complex, but our approach isn’t

We connect smart technology to human needs to deliver effective business transformation.

  • • Technology strategy

    • Technology procurement support

    • Target operating model design

    • Contact centre strategy and optimisation

  • • Emerging technology impact analysis

    • Innovation sprint facilitation

    • Innovation support and enablement

  • • IT Strategy

    • Enterprise architecture

    • IT operating design and optimisation

    • IT infrastructure and application strategy

    • IT project and program management and delivery

  • • Transformation governance

    • Transformation delivery

    • Change management

    • Talent sourcing

  • • Enterprise and government automation

    • RPA development, delivery, and managed services

    • Business process analysis and automation

    • Capability uplift to scale automation impact

    • Generative AI adoption and change management

Where we’ve had an impact

Pacific Radiology

  • Transformation leadership (CIO role via Alyve)

  • PMO development and management

  • Business strategy

  • IT Strategy

  • Clinical Systems Architecture (radiology)

  • WAN deployment

  • Integration with referring hospital

  • AI Strategy

  • Data Governance framework

Ambulance Victoria

  • Paramedic Experience Research & Analysis

  • Paramedic Experience Technology Strategy & Investment Model

Australia Catholic University School of Nursing

  • Work Integrated Learning online placement application (won the Vice Chancellor’s Innovation Award)

Royal Women’s Hospital

  • Strategy, development, and deployment of the pregnancy tracking mobile application “Growing Together.”

AIA Health

  • Health Insurance Customer Experience Design 

BlueCross Aged Care

  • Head of Transformation (via Alyve)

  • Technology Strategy

  • Strategic Delivery Office development and management

  • Data strategy

  • HRIS Procurement management and implementation

  • Integration strategy and deployment

  • HomeCare system delivery project management

  • Incident management and continuous improvement process and system optimisation

  • IT optimisation

  • Devices management strategy and cost optimisation

Department of Health Victoria

  • Digital Channel Analysis & Assessment

  • Digital Transformation Maturity Assessment

  • Whole of Department Digital Strategy

  • Contact Centre Optimisation

  • Contact Centre Operating Model Uplift

  • Contact Centre Technology Strategy & Procurement.

Australian College of Emergency Medicine

  • Machine Learning Document Classification System

  • DIgital Transformation Delivery

Case Studies

Ambulance Victoria

A Paramedic-Centred Technology Investment Strategy

Challenge
Ambulance Victoria understood that success in designing technology is about putting people first. That’s why they partnered with Telstra Purple and Alyve in early 2020 to define their Connected Paramedic initiative.

Approach

We developed a future state blueprint of the end-to-end paramedic journey. We considered the management of critical handover points between paramedics, the use of data and modern technologies, and how to deliver optimised paramedic and patient outcomes.

Outcome

Together we delivered a comprehensive vision for the connected paramedic and a plan to realise that vision. The executive fully endorsed the deliverables, and the project was described as a benchmark for transformation projects.

BlueCross

Technology Strategy for Aged Care

Challenge

BlueCross had grown significantly, and as its scale and complexity increased, its systems no longer effectively supporting operations and service delivery.

Alyve was asked to partner with BlueCross and explore how technology could improve operations and care service delivery. Our focus was to develop a strategy to understand better and overcome these challenges, focused on end-to-end business workflows, platforms, applications, and systems.

Approach

We worked closely with the people that make up BlueCross to understand better the company’s goals, how it operates, and the technologies it uses to achieve those goals. From there, we identified what was working well, and where there were opportunities for improving things. In partnership with leadership, we prioritised the areas that would deliver the most significant benefits to BlueCross.

Outcome

Our strategy successfully aligned leadership on where to focus and what to do first and received full endorsement from the executive and the board. At Alyve, we're proud to have helped BlueCross develop a technology strategy that is the foundation for delivering leading and effective care services. We are thrilled we have been asked to continue partnering to bring the transformation to reality.

Pacific Radiology

Digital Transformation Delivery

Challenge

Pacific Radiology Group was aware of emergent disruption in radiology and healthcare as changes in technology, patient expectations, and health sector fee models gain traction.

PRG engaged Alyve to develop a strategic response to these internal and external challenges and clarity to move to a new future state.

Approach

PRG engaged Alyve to lead the technology transformation, providing leadership, governance, and management in the business.

Key initiatives include:

  • Development of PRG’s business strategy

  • Development of enterprise architecture, setting out the capabilities and systems required to deliver the strategy

  • Major IT strategy and transformation program

  • Patient journeys and service delivery

  • Clinical Systems architecture and roadmap

  • Delivery of projects to enhance the radiology

  • Service model and reduce, simplify, and standardise processes and systems.

Results

The strategic direction and transformation program provided by this work was highly valuable to PRG, advancing their operational strategy, optimising service delivery models, and shaping enhanced value propositions for their customers.

Department of Health Victoria

Whole-of-Department Digital Strategy

Challenge

The Victorian Government established the Department of Health and Human Services (DHHS) to improve the well-being of all Victorians via the merger of three different departments.

At the point of the merger of the three departmental agencies, multiple digital initiatives had been undertaken without a clear strategy.

Approach

The strategy Alyve developed included prioritising and focusing on outcomes that:

  • Identify opportunities for migration to digital services

  • Deliver a broad overview of the current state of their digital channels

  • Align to primary audience requirements and departmental reform priorities

  • Provide the strategic intent to guide existing and future investments in digital

  • Guide the department to orient in a landscape of digital transformation and set a plan for the journey.

Outcome

Alyve delivered a comprehensive department digital strategy recommendation, including:

  • Comprehensive analysis of all DHHS digital channels

  • Digital Maturity assessment, which assessed the department against six maturity categories, provided detailed divisional performance and major departmental themes.

  • A comprehensive Digital Strategy, presenting a compelling digital vision, achievable through twelve key objectives within three broad priority areas.

Department of Health Victoria

Contact Centre Optimisation

Challenge

The Department of Health had to uplift its contact centre during Covid-19 urgently. Alyve was engaged in conjunction with Telstra Purple and Telstra Health.

Approach

Alyve provided world-leading expertise to build confidence rapidly​. This allowed us to rapidly assess the current state against best practices and define a target-state end-to-end contact centre operating model​.

A comprehensive and actionable set of recommendations​ was developed, followed by an orchestrated and automated service delivery scaling​ model.

Outcome

Our consulting approach saw the department rapidly shift from a small-volume to a high-volume model​, establish best practices (capabilities, processes and technologies), adopt standardised technologies and customer-driven workflows, improve overall customer experience capabilities, and develop an organisation-wide contact centre strategy.

See more about our Aged Care strategy and transformation services here.

See more about our Healthcare strategy and transformation services here.

Technology Transformation in Aged Care

Let’s get specific.

A digital strategy for Ambulance Victoria

What our customers say

VicRoads

“The Alyve team are always friendly and willing to engage. Their work has delivered significant operational improvements for VicRoads, and we look forward to Alyve delivering further benefits to the organisation.

Alyve should be very proud of their achievements on this account, as without their guidance, the Automation Program would not have realised the successes that we have achieved to date.”

Australian Catholic University

“Alyve delivered one of our most significant changes to student engagement, providing the foundation for improving the student experience for many years.”

Office of Public Prosecutions Victoria

“Alyve has been instrumental in our digital transformation journey, deftly navigating us from current-state assessment to future-state design and assisting us in our procurement activities with lean, high-value deliverables.

Their continued partnership and exceptional service have been pivotal in augmenting our capabilities and assuring our success.”

Thinking