The Benefits of Human Kind Technology
A key marker of a business that will stand the test of time is determined by its relationship with technology - from how tech is used within its own camp and how it communicates and interacts with its market.
Implementing technology that revolves around the human experience can set positive and long-lasting change in motion and give companies the ability and confidence to drive innovation forward.
We call this Human Kind Technology.
In the context of consumers, Human Kind Technology is the difference between using data to create smarter spam and using data to genuinely engage with and create value for people.
Human Kind Technology uses that data for a workplace to empower people rather than control and manipulate them. Because feeling trusted gets better results than having Big Brother watching.
Human Kind Technology is the bridge between business, technology and people. Because when people thrive, businesses do too.
The digital landscape today and where it is heading
Since our inception 20 years ago, our market has changed significantly. As businesses adapt to embrace the latest technological advances, a balancing act occurs where CEOs try to align their business needs with technology's impact on people and communities. Organisations are now also looking at technology to find ways to diversify revenue streams and engage their workforce.
The evolution of W3.Digital and our decision to rebrand to Alyve represents the need for us to meet this new landscape and use tools such as digital transformation strategy, emerging technology innovation, change management consulting and business process optimisation to help businesses identify and implement effective technology solutions.
We ask business leaders hard-hitting questions to identify the challenges, strengths and global trends they are working with to understand what opportunities are available to better engage the people and communities it interacts with.
This allows businesses to lift beyond the short-term and financial considerations and approach their digital transformation from a longevity and sustainability standpoint.
Digital transformation strategy
Digital transformation strategy gives you the clarity, assurance and internal alignments you need to shift your organisation's culture and become better equipped to deal with a world constantly impacted by technology.
Unlocking the issues, insights, and most valuable opportunities to your businesses is robust and provide a clear, workable pathway to effect change and bring everyone in the business along with you.
You may have to create new teams, capabilities and KPIs and look at emerging technologies more frequently. This is where the transformation happens.
Change management: it is more than a tech update
Change management consulting helps business leaders understand what needs to change in their company to move forward and manage those changes in a structured way.
Firstly, does your toolset need to change? What new technology needs to be deployed? It’s easy to say that new tech can solve all your problems, but the most challenging task is getting people to stop using one tool to start using another.
For change management to be effective, it is also essential to understand the cultural aspects of an organisation that need change.
What does the culture need to look like, so it can be more competitive, faster than the competition, take advantage of new technologies and be more innovative?
Particularly for organisations that have been around long, ingrained behaviours and historical processes need to be reconstructed to create space for positive growth. Change the culture, and everything else will follow.
To confidently experiment with and scale new technologies while maintaining and building solid relationships is to lift the pace and calibre of the organisation.
Business process optimisation: is AI the answer?
If you were to ask your team what more they could be doing if those boring and tedious processes were taken away, what would they say?
By spending more time on meaningful tasks that spark fulfilment and satisfaction, your team will have space to collaborate and be creative - an incredible value-add for any organisation. This is fundamentally what business process optimisation is all about.
By using what we call ‘intelligent automation’, your organisation can streamline its processes, reduce error rates, save time and improve consumers' overall experience with your brand.
Automation can be seen on a spectrum, depending on what your company needs:
Robotic process automation (RPA)
These are technology software tools deployed to interact with digital systems like a human would, but without needing a coffee break.
On the simpler end of the spectrum, RPA can help with repetitive data-driven tasks like data transfers, processing online orders, payroll and reporting. It can be designed according to a bespoke set of instructions for the robot to perform, mimicking human-computer interactions.
Advanced automation can scan documents, interpret text, engage in chats, and understand unstructured data for more complex systems. It learns and improves the more information it is fed.
At the other end of the automation spectrum is conversational AI tools. It is specifically designed to understand what we say and write to have conversations with us.
Fear not; our jobs are safe. It is designed to improve the daily lives of your workers and customers.
When you think about it, you interact with AI daily. You talk to a virtual assistant whenever you ask Siri to set an alarm. Or when you interact with a chatbot to refund a late-night online shopping spree, you are talking to conversational AI.
For your organisation, AI could be employed to support psychological health in a remote workforce or deliver great online customer experiences 24 hours a day, for example.
The possibilities are endless. It all depends on what your company needs. Because sometimes making things go faster is not always the best solution, but making things brighter is.
Human Kind Technology making lives better.
Technology can improve our lives in many ways, but what is important is that we can choose the direction we want it to go in.
Businesses that realise they are active participants in designing the world we live in are the ones that stay relevant for longer.
Change is normal. Being rigid is unrealistic. Staying relevant is essential.
That is why Human Kind Technology is here to create a more robust workforce and more opportunities and allow your business to be better equipped to deal with any storm. Human Kind Technology is your lighthouse.